Common questions
Everything you need to know.
How long until I see results?
Most users notice glow and improved tone within 7-10 days. Visible reduction in fine lines and pigmentation typically appears at the 4-8 week mark with consistent daily use.
Is it safe? Are there side effects?
The mask uses non-thermal, non-UV light. The included eye-protection patches block direct light exposure to the eyes. If you have photosensitivity, epilepsy, thyroid conditions, are pregnant, or take photosensitising medications, consult your doctor before use.
How often should I use it?
For best results: ten minutes per session, three to five sessions per week, for at least four weeks. Daily use is safe.
Can I use it with my serums and treatments?
Yes. Apply to clean skin: light penetrates more effectively without sunscreen, makeup or thick occlusive products. After your session, your skin is primed to absorb actives. Compatible with retinoids, vitamin C, peptides, AHAs and most prescription topicals.
How long does the battery last?
1200 mAh internal battery. 4 to 5 hours to full charge via USB-C. Each charge supports 1 to 2 hours of active use, or 6 to 12 sessions. Auto-timer ends each session at 10 minutes.
How do I clean it?
Wipe the silicone surface with a soft, damp cloth after each use. Avoid submerging the device in water. The silicone is non-porous and easy to clean.
What if it doesn't work for me?
If you're not seeing the results you'd hoped for, contact us. We'll work with you to make it right. Our shipping and returns terms are detailed on the policy page.
Shipping and warranty?
We ship Australia-wide with delivery estimates shown at checkout, and every mask carries a 12-month warranty against defects. See our Shipping policy and Returns & warranty for full detail.